These General Terms and Conditions of Sale (GTC) set forth the rights and obligations of the company Scribivia SAS, hereinafter referred to as the "Service Provider," and those of its customer and potential purchaser, hereinafter referred to as the "Purchaser," in the context of the sale of services. The Buyer's unreserved acceptance of the GTC is imperative for any service the Service Provider performs.
These General Terms and Conditions govern the provision of services between professionals (Provider/Purchaser). They constitute the entirety of mutual obligations and form the basis of the commercial relationship. It is assumed that the Buyer accepts these terms unconditionally.
The GCS takes precedence over all other documents, including general terms and conditions of purchase. These terms apply to all services rendered to Buyers within the same category by the Service Provider.
The Service Provider reserves the right to modify its GTC occasionally, which will take effect as soon as they are published. The practices of the distance-selling sector in France will govern any missing service conditions.
The General Terms and Conditions are available to any Buyer on request. The Service Provider may derogate from specific clauses using special conditions of sale drawn up following negotiations. In addition, categorical terms and conditions may apply according to objective criteria.
These GTCs will remain in force until replaced by new GTCs.
The GTC defines the parties' rights and obligations regarding the online sale of services offered by the Service Provider, including Translation, Localization, Proofreading, and all related services.
The scribivia.com application, managed by Scribivia, can provide preliminary quotes for specific file formats. These quotes are not final and further communication with the Service Provider is necessary to complete the order.
The contact forms allow you to contact the project manager to review the quote, determine the word count for formats not supported by the automatic quote, and finalize a definitive quote. The Buyer must approve this quote to initiate the service order.
The order is completed when the translation is delivered. The Buyer confirms satisfaction, triggering payment. Minor adjustments are possible; otherwise, a dispute process will be initiated in the event of significant modifications.
The invoice contains the elements of the contract, the names of the Service Provider and the Purchaser, details of the service, its total price, and the date on which payment is due, among other things. As indicated on the invoice, payment is to be made by bank transfer.
Services available on the Provider's website are accurately described. Although errors may occur, the Provider is not responsible for them.
Two price formulas are available for automatic quote formats, while other formats follow a specific pricing grid. Price calculation includes volume, price per word, VAT, and any surcharges or promotions.
Payment is made by bank transfer to a third party. As specified on the invoice, the price is due in full upon validation of the service.
Response times are specified in the automatic quote or provided by the project manager, except during force majeure events or pre-notified closures.
Fulfillment is completed upon the buyer's confirmation of satisfaction. Other specific obligations may be agreed upon between the parties.
The Service Provider commits to upholding professional standards and adhering to the contract terms. It engages qualified professionals and may agree to additional responsibilities as required.
The parties consent to communicate via email, acknowledging that security cannot be guaranteed. They also commit to adhering to all applicable personal data protection regulations.
Where the intellectual property rights of third parties are involved, the Purchaser shall be informed and take steps to use them. The Service Provider utilizes various software and tools to deliver services.
The Service Provider retains the original documents but returns them upon the Buyer's request. Documents supplied by the Customer remain the Customer's property. The Service Provider's working documents are confidential.
In cases of conflict of interest, the Service Provider will promptly notify the Purchaser and collaborate to identify the most suitable solution following applicable regulations. Suppose regulatory changes or updates in professional standards impede the continuation of services. In that case, the Service Provider will provide the Purchaser with the current results and all necessary documentation to ensure that another party can seamlessly continue the work.
The entire liability of the Service Provider, and that of its employees, in respect of any breach, negligence, or misconduct in the performance of the services, shall be limited to the amount of the fees paid for the service. This stipulation shall not apply to any liability for death or personal injury nor to any other liability the law prohibits from being excluded or limited. The Service Provider's liability is limited to proven fault or negligence and to direct loss, excluding any indirect loss of any nature.
Any claim, whether amicable or legal, must be made within one year of the end of the service.
As the Buyer is a professional purchasing within the framework and for the needs of his profession, once the invoice has been initiated, there will be no need to apply the right of withdrawal provided for in the French Consumer Code.
All circumstances beyond the control of the parties, preventing the performance of their obligations under normal conditions, are considered grounds for exoneration from the parties' obligations and lead to their suspension. The party invoking the aforementioned circumstances must immediately notify the other party of their occurrence and their disappearance. “Force majeure” means any irresistible, unforeseeable, unavoidable event or circumstance beyond the parties' control that cannot be prevented by the parties, despite all reasonable efforts. The parties will meet to examine the event's impact and agree on the conditions under which the performance of the contract will continue.
Suppose one or more stipulations of these terms and conditions are held to be invalid or declared as such in applying a law or regulation or following a final decision of a competent court. The other stipulations will retain their full force and scope in that case.
The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.
The personal data collected on this site are as follows:
Connection: when the user connects to the website, the latter records, in particular, his/her surname, first name, connection data, usage data, location data, and payment data;
Communication: when the website is used to communicate with other members, data concerning the user's communications is stored temporarily;
Cookies: Cookies are used for site usage. Users can deactivate cookies via their browser settings.
Personal data collected from users is used to provide and improve website services and to maintain a secure environment. More specifically, it is used for the following purposes:
Access and use of the website by the user;
Management and optimization of the website;
Implementation of user assistance;
Fraud prevention and detection, malware and security incident management;
Management of any disputes with users;
Sending commercial and advertising information according to the user's preferences.
Personal data may be shared with third-party companies in the following cases:
When the user uses the payment services, for the implementation of these services, the website is in relation with third-party banking and financial companies with which it has contracted;
When the user publishes publicly accessible information in the free comment areas of the website;
When the user authorizes a third-party website to access his/her data;
These service providers have limited access to the user's data to provide these services and are contractually obliged to use it following the provisions of the applicable regulations on the protection of personal data;
If required by law, the website may transmit data to pursue claims against the website and to comply with administrative and judicial proceedings;
If the website is involved in a merger, acquisition, sale of assets, or receivership, it may be required to sell or share all or part of its assets, including personal data. In this case, users will be informed before personal data is transferred to a third party.
The website implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, the Internet is not a completely secure environment, and the website cannot guarantee transmission or storage of information security.
In application of the regulations applicable to personal data, users have the rights mentioned below, which they may exercise by making their request to the following address: luc.vicedo@wordwidetranslation.com
Right of access: Users may exercise their right to access their personal data. Before exercising this right, the website may request proof of the user's identity to verify its accuracy.
Right of rectification: if the personal data held by the website is inaccurate, they can request that the information be updated.
Right to deletion of data: users may request the deletion of their personal data following applicable data protection laws.
Right to restrict processing: users may request the website to limit the processing of personal data following the assumptions set out in the RGPD.
Right to object to data processing: Users may object to their data being processed according to the assumptions set out in the RGPD.
Right to portability: They can request that the website return their personal data to them so that they can pass it on to a new website.